Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. In the context of Australian privacy law and information security, PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

When ordering services or registering on our site, as appropriate, you may be asked to enter your:

• Name
• Email address
• Mailing/Service address
• Phone number
• Other details to help us provide a better cleaning experience.

We collect information from you when you:

• Fill out a booking or inquiry form on our website.
• Subscribe to a newsletter.
• Provide feedback on our cleaning services.
• Contact us via phone or email for a quote.

We may use the information we collect in the following ways:

• To personalize your experience and deliver the specific cleaning services you require.
• To improve our website and customer service.
• To quickly process your service transactions and bookings.
• To ask for ratings and reviews of our cleaning team.
• To follow up with you after correspondence (live chat, email, or phone inquiries).

We use cookies to:

• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.

You can choose to turn off all cookies through your browser settings. If you turn cookies off, some features that make your site experience more efficient may be disabled, but you will still be able to contact us for bookings.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

We may use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads based on a user's previous visits to our website. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

In line with Fair Information Practices and Australian privacy standards, should a data breach occur, we will notify you via email within 7 business days.

We also agree to the Individual Redress Principle, which ensures that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.